Quality Standards

Community Careline Services Dewsbury has been providing personal and social care services since 1994. We deliver a range of services of the highest quality that complies with current legislation, standards of quality, safety and good practise.

We conduct regular customer audits in order to benchmark our performance as a personal and social care provider.

Community Careline Services Dewsbury is recognised by the following professional organisations.

United Kingdom Home Care Association

United Kingdom Home Care Association

Community Careline Services Dewsbury is a full member of UKHCA the trade body for companies that provide personal and social care to people in their own homes.

We adhere fully to the UKHCA strict code of practice, designed to protect the rights and welfare of service users.

To view code of practice visit www.ukhca.co.uk..

Care Quality Commission

Care Quality Commission

Community Careline Services Dewsbury is registered, and therefore licensed to provide services, by the Care Quality Commission. For more information visit www.cqc.org.uk.

The CQC make regular inspections to assess Community Careline Services staff recruitment, CRB check compliance, training, risk assessment and management procedures.

CQC survey a sample selection of service users to obtain feedback on the quality of service being provided.

Criminal Records Bureau

Criminal Records Bureau

All Community Careline Services staff are checked through the Criminal Records Bureau to ensure they are free from criminality and fully eligible to work with vulnerable individuals.

To view more information on CRB checks visit www.homeoffice.gov.uk.

Compliance with Local Authority

Compliance with Local Authority

Community Careline Services Dewsbury are contracted by Kirklees Council to provide personal and social care services.

We are fully compliant with their strict code of practise and monitored continuously on the Quality Standards we provide to the service users.

To see more information on Kirklees Council’s ‘Gateway to Care’ visit www.kirklees.gov.uk.

National Vocational Qualification

National Vocational Qualification

All of the staff are registered and completing their NVQ qualification in social care.

More information about NVQs visit www.direct.gov.uk.

Community Careline Services Dewsbury is registered with the Social Care Information and Learning Services (Scils) and all employees complete the courses in their induction period.

More information about Scils visit www.scils.co.uk/.

For further information contact us today on:

01924 455 433
.(JavaScript must be enabled to view this email address)